labet8 Privacy Policy

1 Introduction

labet8 ("labet8", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the labet8 online gaming platform at labet8.cam. This Privacy Policy ("Policy") sets out in clear terms how labet8 collects, uses, stores, shares, and protects personal data in connection with the provision of our gaming and related services to players based primarily in the Philippines.

This Policy applies to all personal data processed by labet8 in connection with your use of labet8.cam, including data collected during account registration, identity verification, financial transactions, gameplay, customer support interactions, and marketing communications.

This Policy should be read together with the labet8 Terms & Conditions, available at /terms-conditions. In the event of any inconsistency between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.

labet8 recognises that for Filipino players — whether they're depositing via GCash in Quezon City, placing a PBA bet from Cebu, or joining a bingo room from Davao — trust in how their personal data is handled is non-negotiable. This Policy is our commitment to that trust, written plainly and kept accurate.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, labet8 acts as the personal information controller in respect of the personal data it processes in connection with the labet8 platform.

As personal information controller, labet8 is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

3 Personal Data We Collect

labet8 collects the following categories of personal data from players and prospective players:

labet8 does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless this is strictly required to comply with a legal obligation and only to the extent necessary for that purpose.

4 How We Collect Personal Data

labet8 collects personal data through the following means:

4.1 Directly from You

The majority of personal data labet8 holds about you is provided directly by you during the account registration process, when completing KYC verification, when making deposits or requesting withdrawals, when contacting customer support, or when updating your account profile. This includes all identity, contact, financial, and account data categories listed in Section 3.

4.2 Automatically Through Platform Use

When you access and use the labet8 platform, certain technical data is collected automatically through cookies, web server logs, and similar tracking technologies. This includes your IP address, device and browser information, session duration, pages visited, and gameplay activity. This automatic collection is necessary for platform security, fraud prevention, and improving the quality and performance of the labet8 service.

4.3 From Third-Party Sources

labet8 may receive personal data from third-party sources in limited circumstances, including:

• Payment processors (e.g., GCash, Maya, banks) confirming the status and details of transactions.
• Identity verification service providers used to assist in KYC compliance.
• Fraud detection and anti-money laundering screening services.
• Regulatory authorities and law enforcement agencies, where labet8 has a legal obligation to receive and act on information provided.

5 Purposes of Processing

labet8 processes your personal data only for the following specific, legitimate purposes:

• Account creation and management: To register your labet8 account, maintain it in good standing, and provide you with access to all platform features.
• Identity and age verification: To verify that you meet the 21+ age requirement and to confirm your identity consistent with our KYC obligations and PAGCOR regulatory framework.
• Payment processing: To process your deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct on the labet8 platform.
• Legal and regulatory compliance: To fulfil obligations under applicable Philippine law, including anti-money laundering legislation, tax reporting requirements, and data protection law.
• Customer support: To respond to your enquiries, resolve complaints, and provide ongoing player support via live chat and email.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and cooling-off requests.
• Platform improvement: To analyse aggregate usage data and improve the performance, security, and game offering of the labet8 platform.
• Marketing communications: To send you relevant promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications.

6 Legal Bases for Processing

Under the Data Privacy Act of 2012 (R.A. 10173), labet8 processes personal data on one or more of the following legal bases:

• Consent: Where you have provided clear, informed, freely given consent to a specific processing activity, such as receiving marketing communications. You may withdraw consent at any time without penalty to your account access.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and labet8 — specifically, the Terms & Conditions you accepted upon registration. This covers account management, payment processing, and game provision.
• Legal obligation: Where processing is required for labet8 to comply with a legal obligation under Philippine law, including KYC requirements, anti-money laundering obligations, and data disclosure to competent authorities.
• Legitimate interests: Where processing is necessary for labet8's legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and platform improvement analytics.

7 Data Sharing & Disclosure

labet8 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Payment Processors

To process deposits and withdrawals, labet8 shares necessary transaction and identity data with payment service providers including GCash, Maya (PayMaya), BPI, BDO, Metrobank, and Coins.ph. Each of these providers operates under their own privacy policies and applicable Philippine financial regulation.

7.2 Identity Verification & KYC Providers

labet8 may share identity data with third-party KYC and anti-money laundering screening services to verify player identity and comply with applicable regulatory obligations. These providers are contractually bound to process data only for the specified verification purpose.

7.3 Gaming Technology Providers

To deliver games on the labet8 platform, certain gameplay data (such as session activity, game selections, and bet amounts) may be processed by the relevant game studio or live casino provider under contractual data processing arrangements that restrict their use of such data.

7.4 Legal and Regulatory Authorities

labet8 will disclose personal data to competent Philippine government authorities, regulatory bodies, law enforcement agencies, or courts when required to do so by law, court order, or regulatory direction — or where labet8 has a good-faith belief that such disclosure is necessary to prevent fraud, protect the safety of persons, or protect the legal rights of labet8.

7.5 Professional Advisers

labet8 may share limited personal data with lawyers, auditors, and other professional advisers in connection with the provision of legal, financial, or compliance advice, subject to professional confidentiality obligations.

8 Data Retention

labet8 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data and KYC documents: Retained for the duration of the account and for a minimum of five (5) years following account closure, consistent with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following the transaction date, or longer if required by applicable tax or regulatory law.
• Gaming history: Retained for the duration of the account and for three (3) years following account closure, or longer where subject to an active dispute or investigation.
• Customer support communications: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing consent records: Retained until withdrawn and for three (3) years thereafter as evidence of consent status.
• Technical logs: Typically retained for ninety (90) days for security and fraud detection purposes, unless extended in connection with a specific investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders re-identification impossible. Where anonymisation is applied, the resulting anonymised data may be retained indefinitely for aggregate analytical purposes.

9 Security Measures

labet8 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and labet8 servers is encrypted using 256-bit SSL/TLS protocols.
• Encryption at rest: Sensitive data stored on labet8 servers, including financial data and identity documents, is encrypted at rest using industry-standard encryption algorithms.
• Password security: Player passwords are never stored in plaintext. labet8 stores only a one-way cryptographic hash of your password, meaning labet8 personnel cannot read your actual password.
• Access controls: Access to personal data within labet8 is restricted on a strict need-to-know basis. Personnel are granted the minimum level of access required for their specific role and are subject to confidentiality obligations.
• Two-factor authentication: Optional two-factor authentication (2FA) is available for all player accounts and is strongly recommended.
• Fraud monitoring: Automated and manual monitoring systems are in place to detect suspicious activity, unauthorised login attempts, and anomalous transaction patterns.
• Security testing: labet8 conducts periodic security assessments to identify and remediate vulnerabilities in its platform and data infrastructure.

10 Cookies & Tracking Technologies

labet8 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file stored on your device by your browser. labet8 uses the following categories of cookies:

10.1 Essential Cookies

These cookies are strictly necessary for the labet8 platform to function. They maintain your login session, remember your in-platform preferences, and ensure the security of your session. Essential cookies cannot be disabled without materially impairing your use of the platform.

10.2 Analytics Cookies

labet8 uses analytics cookies to collect aggregate, anonymised data about how players use the platform — which pages are visited most frequently, where users navigate from, and how long sessions last. This data is used to improve the platform and does not identify you individually.

10.3 Functional Cookies

Functional cookies remember your language preferences, display settings, and other customisation choices so that your labet8 experience is consistent across sessions.

10.4 Managing Cookies

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the labet8 platform. Essential cookies required for session management and security cannot be disabled through browser settings without logging out of the platform.

11 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (R.A. 10173), you have the following rights in respect of the personal data labet8 holds about you. These rights may be exercised by contacting labet8 through the details provided in Section 16.

labet8 will respond to all verifiable data subject rights requests within thirty (30) days of receipt. Where a request is complex or voluminous, this period may be extended by a further thirty (30) days, with prior notice to you. There is no charge for exercising your rights in ordinary circumstances.

Please note that certain rights may be limited where labet8 is required to retain or process data to comply with a legal obligation, to exercise or defend legal claims, or to protect the vital interests of another person.

12 Marketing Communications

labet8 may send you promotional communications about bonuses, new games, platform updates, and other labet8 offers where you have provided explicit consent to receive such communications during the registration process or subsequently through your account preferences.

Marketing communications from labet8 may be delivered via SMS to your registered Philippine mobile number, by email, or through in-platform notifications. The frequency and content of communications are based on your account activity and expressed preferences where available.

You may withdraw consent for marketing communications at any time, with immediate effect, through either of the following methods:

• Using the unsubscribe link included in any marketing email from labet8.
• Updating your communication preferences in your labet8 account settings.
• Contacting labet8 customer support via live chat or email and requesting removal from marketing lists.

13 Minors & Age Protection

The labet8 platform is strictly intended for use by persons aged 21 years and above, consistent with PAGCOR regulations applicable to online gaming in the Philippines. labet8 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

Where labet8 discovers or is informed that personal data has been submitted by a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be reviewed, and appropriate remedial action will be taken including the deletion of data that cannot lawfully be retained.

If you are a parent or guardian and believe that a person under 21 years of age has registered for a labet8 account or submitted personal data to the platform, please contact labet8 immediately using the contact details in Section 16 so that we can investigate and take appropriate action without delay.

14 Third-Party Links

The labet8 platform may contain references to or integrations with third-party services such as payment processors and game providers whose services operate under their own privacy policies. labet8 is not responsible for the privacy practices of such third parties.

When you interact with a third-party payment processor such as GCash or Maya to complete a labet8 deposit or withdrawal, your interaction with that processor is governed by the processor's own privacy policy and terms of service. labet8 encourages you to review those policies before submitting personal or financial information to third-party services.

15 Changes to This Privacy Policy

labet8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features of the labet8 platform. The current version of this Policy is always available at labet8.cam/privacy-policy and displays the effective date and last revised date prominently at the top of the page.

Where changes to this Policy are material — meaning they significantly affect how we use your personal data or your rights in relation to it — labet8 will notify active players via email or in-platform notification before the changes take effect. For minor or clarificatory changes, notice may be provided by updating the last revised date displayed on this page.

Your continued use of the labet8 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you may close your account in accordance with the labet8 Terms & Conditions.

16 Contact & Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by labet8, please contact us through the following channels:

• Data Protection Officer — Email: [email protected]
• Live Chat: Available 24/7 within the labet8 platform

When submitting a data subject rights request, please include your full registered name, your labet8 account username, a clear description of the right you wish to exercise, and any supporting information that will help us locate and verify your identity efficiently. labet8 may require identity verification before fulfilling certain data access or deletion requests to ensure your data is not disclosed to an unauthorised party.

If you are not satisfied with labet8's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about filing a complaint with the NPC is available at the Commission's official website.

This Privacy Policy was last revised on 1 January 2026 and is effective immediately for all new and existing labet8 accounts.